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The Utilization of Process Management Practices to Improve Quality and Reduce
Costs in the Health Care Industry

Focus of the Research
  •     Factors that impact patient satisfaction and their perception of quality care
  •     Enhancing the patient experience
  •     Patient processing and staff deployment
  •     Increasing the effectiveness of the care delivery system
  •     Educational programs necessary for improvement
Output of Study

This was a privately commissioned study by an MLD client. (Research was conducted in 2001 and 2002 with follow-up research in 2005.)

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